Proactive IT Management
PIM is FIT’s foundational managed service: proactive care for your technology environment paired with friendly, responsive support. We focus on preventing issues when possible and responding quickly when you need help. PIM is customized — some clients want full coverage, others need targeted help (Microsoft 365 management, patching, firewall, etc.).
Common inclusions (customized per client):
Infrastructure Support
Server/workstation help desk
(remote and onsite)
New employee onboarding
New workstation setup and
lifecycle maintenance
Server maintenance
24x7x365 emergency support
(for PIM members)
Proactive Maintenance
Patch management
Endpoint protection management
Health monitoring
Secure configuration hardening
Software updates
Business Relationship
Quarterly Business Reviews (QBRs)
Actionable reporting
(tickets, patching,
security training, more)
Customer portal/dashboards
for visibility
User Security & Productivity
Microsoft 365 management
Email security and filtering
Security training & phishing simulations
Data breach monitoring
Password management options
Audit Prep &
Remediation
Internal vulnerability scans
Microsoft Cloud reviews
Support for NIST / cyberinsurance / CMMC-style requirements
Website defacement monitoring
Infrastructure Monitoring & Security
Firewall management
Monitoring and alerting
Aggregate logging/analysis and
24x7 SOC options
Backup & Disaster Recovery (BCDR): Backup Isn’t Enough
Backup is only useful if it restores — fast — when it matters. FIT designs and manages BCDR with recovery assurance in mind: regular testing, clear reporting, and practical recovery objectives that match your business.
- Self-healing backups and daily verification checks
- Quarterly file restoration testing to prove recoverability
- Annual full recovery testing to the cloud (with your team involved for priority apps/data)
- Support for multiple data sources (on-prem, Microsoft 365, Azure, and more)
- Granular customization for RTO/RPO targets and retention requirements
IT Best Practices Assessment
Our assessment is a clear, prioritized roadmap — not a disruptive “gotcha” audit. We can assess environments supported by another MSP or in-house staff. We coordinate access, interviews, and evidence gathering to minimize disruption, then deliver a report your team can actually use.
Phone Systems / VoIP
Many organizations want the simplicity of calling inside Microsoft Teams, but also need reliable features like auto attendants, hunt groups, and call analytics. FIT offers vetted VoIP options with mix-and-match plans so the right user gets the right capabilities — without forcing a one-size-fits-all bundle.
- Teams-integrated calling experience (desktop and mobile apps)
- Mix & Match plans for different user needs
- Auto attendant and call routing features
- Optional analytics, recording, archiving, and advanced hunt group features (as needed)
- Vendor vetted through FIT’s vendor management process
Pricing
We understand the desire to see pricing on a website. FIT’s services are intentionally customized, so a single “price per user” number is usually misleading. Instead, we focus on fairness and fit — based on your endpoints, servers, locations, security requirements, and operational complexity.
A practical way to start is with an IT Best Practices Assessment. It produces real, actionable value regardless of your next step. If you choose FIT for remediation or ongoing proactive management, we’ll map a plan that fits your goals and budget — without pressure.
Resources
Vendor management is a core expectation in regulated and security-conscious industries. Upon request, FIT can provide common vendor-management artifacts such as SOC reports (under NDA as appropriate), financial statements, and certificates of insurance.